Hyatt Regency increased guest engagement by 40% with personalized digital content
Hotel · Digital Signage · Personalized Content · Guest Experience · with LMX
▸ The Challenge
Hyatt Regency wanted to improve the guest experience by delivering relevant, personalized information to business travelers, leisure guests and event attendees across the hotel.
▸ What We Did
- ▸Installed 15 interactive screens across the hotel
- ▸Localized content for different guest needs
- ▸Replaced paper-based welcome materials with digital screens
- ▸Delivered personalized guest messages and information
Why it worked: By combining strategic screen placement with personalized, localized content, Hyatt Regency made information more relevant while creating a more engaging guest experience.
▸ The Proof
40%
Increase in guest engagement
15%
Increase in return visitors
15
Interactive screens
Hyatt Regency × Moving WallsSource: campaign reporting · December 19, 2024 · movingwalls.com
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